Security Protocol Reminder: Never include private keys, passwords, or transaction PINs in support tickets. Staff will NEVER ask for this information.
General Inquiries
Account Resolution
For login issues, deposit delays (>12 confirmations), or vendor application status updates.
Support Email
[email protected]
Key ID: 0x89AC45B2
Escrow Disputes
Internal Ticketing
Order disputes are handled exclusively through the market dashboard. Email support cannot intervene in escrow release or refunds.
Access Market Dashboard
Login Required
Security Ops
Bug Bounty
Report vulnerabilities or security incidents. All reports must be PGP encrypted. Bug bounty rewards available for confirmed exploits.
Security Email
[email protected]
High Priority Channel
Submission Checklist
Required Information
- ▪ Username: Your exact market handle (case sensitive).
- ▪ Order ID: 16-character alphanumeric code (if applicable).
- ▪ Transaction ID: Blockchain TXID for deposit issues.
- ▪ PGP Signature: Sign your message with the key on your profile.
Acceptable Encryption
Use GnuPG (GPG) or PGP4Win. Do not use online PGP tools as they compromise security. Ensure you import our public key below before encrypting your message.
RSA 4096
AES-256
TorZon Administrative PGP Key
Import this key to verify signed messages from staff.
Fingerprint: 89AC 45B2 C3D4 E5F6